Contact
One company answers, and it is the one that sold to you
+1 (469) 498-1986 or support@twomarkuplabs.com, Monday to Friday, 8am to 6pm Central, answered from Boca Raton by employees of TWINLAB CONSOLIDATED HOLDINGS, INC..
No outsourced call centre, no chat widget run by a third party, no social account handling complaints. Nothing is referred to another company in the group, because the entity that contracted with you is the one that answers.
Where to send it
- Telephone: +1 (469) 498-1986
- Email: support@twomarkuplabs.com
- Hours: Monday to Friday, 8am to 6pm Central
- First reply: within one working day
- By post: TWINLAB CONSOLIDATED HOLDINGS, INC., 4800 T-Rex Avenue Suite 305, Boca Raton, FL 33431
- To stop texts now: reply STOP, telephone us, or use the removal form
Worth quoting
What gets a decision first time
- Your order number, or the delivery address and rough date if the number has gone.
- The name on your card statement, if the charge is what prompted the call. It tells us at once which record to open.
- The lot number from the pack, if the question is about the product itself.
- What you would like to happen. A refund, a replacement, a return opened, a document sent.
- The mobile number if the question concerns texts, so the right record is worked.
What we can and cannot do
- Can decide a refund or a replacement on the call, without escalating it somewhere unnamed.
- Can say which entity holds which role in any part of your transaction.
- Can action a data access or deletion request as controller rather than forwarding it.
- Can remove a number from the text list at once, without asking why.
- Cannot advise on dose, interaction or suitability. Nobody here is your clinician and we say so rather than guess.
- Cannot make a health claim. Asked whether something treats a condition, the answer is that it is a dietary supplement and it does not.
Timing
How long each thing takes
| Request | Usual time |
|---|---|
| Telephone answered | During Monday to Friday, 8am to 6pm Central, by somebody who can decide it |
| First reply to a written enquiry | Same day within Monday to Friday, 8am to 6pm Central, otherwise the next working day |
| Refund or replacement decided | Same working day |
| Return instructions issued | Same working day |
| Refund reaching your card | 5 to 10 business days after the parcel is back |
| Number removed from the text list | At once, though a handed-over message may still arrive |
| Data access or deletion | Acknowledged within 2 business days, completed within 30 days |
Optional
The text list
Optional, marketing only, and unconnected to placing an order.
- Marketing messages only. A line changing hands, a new line released, occasionally an offer.
- Order paperwork is never texted. Confirmations and despatch notices are emailed.
- Up to 5 messages per month; frequency varies. Message and data rates may apply.
- US mobile numbers, eighteen or over.
- Reply STOP to be removed. Reply HELP for our details.
- No mobile information is shared with third parties or affiliates for marketing or promotional purposes.
- Not a condition of any purchase. See the Privacy policy and Terms of sale.
On the list and want off? Use the removal form, reply STOP, telephone us, or write and ask.